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Employee Assistance Programme
Powered by Employment Hero
Look after your people with the Employee Assistance Programme (EAP) powered by Employment Hero — designed to support mental health, wellbeing and performance across your business. This confidential service gives employees 24/7 access to professional counselling, mental health resources, and practical advice on everything from stress and relationships to finances and family matters. It’s a simple, cost-effective way to show your team you care and build a healthier, happier workplace.
At Indie People, we believe wellbeing is the heartbeat of good HR. That’s why we include access to trusted EAP support through Employment Hero, helping UK employers meet their duty of care while boosting engagement and retention.
Service Levels
Symbio digital - HealthHero maintains security and updates for Symbio, with planned modifications communicated in advance.
Virtual GP service - Available 8am to 10pm, 7 days a week, excluding bank holidays.
Counselling services - Available 8am to 8pm, Monday to Friday, excluding bank holidays. Only one counselling session can be booked at a time.
Physiotherapy - Approximately 30 minutes. Available 8am to 8pm, Monday to Friday, excluding bank holidays.
Employee Assistance Programme
Choose from the following
EAP Standard
EAP Premium
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Services
Service Details
Symbio Digital
Symbio is a mobile app providing tools for self-assessment and self-care. It helps employees manage their mental health and lifestyle through exercisxes and information on wellbeing. It also allows users to track their progress and access additional services if needed. Symbio is not a medical device and does not provide medical advice.
Structured Counselling
If more support is required after a one-off counselling session, employees can access up to 6 additional structured counselling session per year, focusing on short-term, solution-based support.
Virtual GP Services
Virtual GP services offer online consultations and private prescriptions for non-urgent medical issues. Appointments can be booked through the Symbio app. Services are not available to pregnant people unless specifically notified.
Remote Physiotherapy
Access to remote professional physiotherapy services. Carried out by qualified physiotherapists through a 30-minute video assessment to identify stymptoms and create a personalised exercise plan. All to help restore movement and function affected by injury, illness, or disability. If a serious issue is detected, they will guide the employee on the appropriate next steps.
One-off Counselling Session
Employees can request a one-off counselling session through Symbio. This session provides initial support and guidance, with referrals for additional services if needed.
Financial Support Line
Employees can access information, guidance and signposting on financial management and wellbeing support like budgeting, tax credits, rent arrears, credit negotiation, and debt management.
Service Levels
Symbio digital - HealthHero maintains security and updates for Symbio, with planned modifications communicated in advance.
Virtual GP service - Available 8am to 10pm, 7 days a week, excluding bank holidays.
Counselling services - Available 8am to 8pm, Monday to Friday, excluding bank holidays. Only one counselling session can be booked at a time.
Physiotherapy - Approximately 30 minutes. Available 8am to 8pm, Monday to Friday, excluding bank holidays.